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UAE Government Department Update

Effective from Sunday 29th March 2020, the UAE government has temporarily closed government departments and has taken many of the processes and communication online.

All departments have now been switched to a full remote work system from the start of this week.

However we are seeing that the majority of processes can still be undertaken online, from Visa processing, new licence issuance, regulatory approvals and licence renewals – and Notary signings can now be executed through video conferencing facilities with the Notary Departments in both Abu Dhabi and Dubai.

We have compiled a detailed summary below with updates on each department in Abu Dhabi and Dubai and key Freezone Authorities below.

ABU DHABI – Government Departments Updates

Department Physical Location Closures Processes and Solutions
Abu Dhabi – Department of Economic (AD DED) from 29/03/20 – Physical DED Centres in AD are closed, all staff working from home All AD DED processes are still available – Trade Name Reservations, Approvals, New Licence Issuance, Licence Renewals and Updates and other queries and processes are open and can be done online, or through email contact or through PPG
Abu Dhabi Municipality from 29/03/20 – Physical Municipality offices in AD are closed, all staff working from home All AD Municipality Approvals, including new Tawtheeq issuance, Tawtheeq renewals and queries and processes are open and can be done online, linked to Municipality system or through email contact or through PPG
Supreme Petroleum Council (SPC) from 29/03/20 – Physical SPC centre closed, all staff working from home All SPC approvals, and queries and processes are open and and can be done online, linked to DED system or through email contact or through PPG
Ministry of Labour (MOL) from 29/03/20 – Physical MOL centres closed, all staff working from home All MOL processes are open and can be done online through MOL online system or through PPG
Immigration (MOI) – Staff & Visa processing from 29/03/20 – Physical MOI centres closed, all staff working from home All Immigration and Visa processes are open and can be done online through eChannel system or through PPG – all staff and all visa types can still be processed – including new visas (in country), renewals, domestic staff, investor and employment visas. Visa’s outside country cannot be initiated. MOI are fully contactable direct or through PPG. Physical Visa stamping in passports is done through 3 day Empost system
Immigration (MOI) – Company Dept from 29/03/20 – Physical MOI centres closed, all staff working from home All Company Immigration processes are open and can be done online or by email contact or through PPG contact. Immigration Establishment cards can be applied for an renewed as normal. PPG seeing a significant improvement and speed of this service at the moment.
Abu Dhabi Notary Public from 29/03/20 – All physical Notary Publics in AD are closed, all staff working from home All AD Notary processes are still available. Signing can be done by Video Conferencing. Notary Upload system is working well – documents are processed in a timely manner and Notary will check documents, approve and comment using the online Notary Portal. Once approved the Notary will schedule a Video Conference call for participants to be virtually present to show IDs and sign the document electronically. Speak to PPG for more details on specific document notarisation processes.
Ministry of Foreign Affairs (MOFA) Physical MOFA locations and desks closed from 29/03/20 Currently unable to get Company or Individual Document Attestations done at MOFA. Expecting an update on this service soon. Some departments are now accepting non attested documents or scanned versions is lieu of originals in the interim period. Ask PPG for more info
Tasheel – Abu Dhabi based Tasheel Centres All remain open, with reduced hours from 8am to 2 pm
Medical Fitness Centres – for Health Checks for Visas All Medical Fitness Centres are currently closed in Abu Dhabi Immigration has now waived the requirement for a medical fitness test for Visa Renewals. New Visa applications for in country individuals can still be made but we are waiting for an update on this.
Emirates ID All Emirates ID Centres are currently closed in Abu Dhabi Emirates ID application can still be made through current process or through PPG, the application itself does not required for finger print, finger prints are required within 30 days to finalise the ID card however. We are waiting for an update on this in the coming days, speak to member of PPG team for latest update here.
Ministry of Economy (MOE) – in Abu Dhabi from 29/03/20 – Physical MOE Centres in AD are closed, all staff working from home All AD MOE queries and processes are open and can be done online, through MOE portal, though direct email contact or through PPG
CICPA (Critical Infrastructure and Coastal Protection Authority) Reduced Hours and change of physical delivery procedure Most CICPA Locations have reduced applications to only once a week with appointments required. Finalised CICPA Pass physical card delivery form 2pm to 6pm only. Speak to your PPG contact for more details on specific CICPA location.

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